General Customer Policy

Following the instructions

Activities must be performed according to the instructions provided by Maison Palettia.

Some materials, tools, paints, glues, candles, glass, ceramics and other craft supplies may require additional care or supervision.

Maison Palettia reserves the right to stop an activity if a customer's conduct creates a safety risk or causes significant disruption to others.

Parents and guardians are responsible for supervising children where required.

Your belongings

Customers are responsible for their personal belongings while visiting Maison Palettia. We recommend that valuable or fragile personal items are not brought into the activity area.

Customers may not bring outside craft materials, chemicals, paints, fragrances or other supplies into the retail store without prior approval.

Food and drinks

Food and beverages are permitted only in designated areas. Drinks should be kept away from craft materials, equipment and customer projects.

Conduct

Maison Palettia is a welcoming creative environment. We expect customers to treat our team and fellow creators with courtesy and respect. Harassment, abusive language, threatening behaviour, intentional damage or disruptive conduct will not be tolerated.

Maison Palettia may refuse service or ask a customer to leave where necessary to protect the safety and wellbeing of customers, staff or property.

If something has not gone as expected

We want every visit to Maison Palettia to be a positive experience. If something hasn't gone as expected, please speak with our team as soon as possible so that we have an opportunity to assist.

Complaints relating to a session, product or completed project should ideally be raised at the time of the visit or within a reasonable period thereafter.

Changes to these policies

Maison Palettia may update its policies from time to time. The applicable policy will be the policy in effect at the time of the booking or purchase.